Frequently Asked Questions
Everything you need to know about your Wildling journey.
How do I find the right shoe size?
We recommend using our Fitkit or measuring your feet in centimeters. Since our shoes are designed to follow the natural shape of the foot, please refer to our specific size guide on each product page for the most accurate fit.
What is your shipping policy within the US?
We offer standard and expedited shipping options across the United States. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email once your package departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return window for unworn shoes in their original packaging. Simply visit our returns portal to generate a shipping label. Please note that return shipping fees may apply depending on your location.
Are Wildling shoes sustainably made?
Sustainability is at our core. We use eco-friendly materials like organic cotton, hemp, and recycled wool, and we maintain transparent supply chains to ensure fair labor practices and minimal environmental impact.
How should I clean and maintain my shoes?
To preserve the integrity of the materials, we recommend hand washing with a damp cloth and mild soap. Avoid machine washing or direct heat sources for drying, as this can damage the natural fibers and sole adhesive.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.